Oswell Ops
Feedback & Quality Loop
Capture feedback, analyze quality signals, prioritize improvements, and drive continuous AI agent excellence.
Total Feedback (30d)
8,742
21.4% vs last 30 days
Avg. Rating
4.32 / 5
0.18 vs last 30 days
Positive Feedback
78.6%
6.3 pp vs last 30 days
Issues Identified
342
15.7% vs last 30 days
Improvements Deployed
27
22.7% vs last 30 days
SLA Met
96.3%
1.8 pp vs last 30 days
Feedback Trend
Feedback by Sentiment
Feedback by Source
| fb_8f21a6fe-1 | Invoice Processing Agent | run_a73b9d2 | Positive | Extracted all invoice fields correctly and matched PO. | End User (In-App) | May 25, 10:24 AM | |||
| fb_3cfd14b9-2 | HR Policy Assistant | run_bc12e34f | Negative | Response was inaccurate about parental leave policy. | End User (In-App) | May 25, 09:18 AM | |||
| fb_7e9aef21-3 | Claims Processing Agent | run_cd45167a | Positive | Quick response and correct claim status update. | Agent Rating | May 25, 08:55 AM | |||
| fb_1d9e2b77-4 | Invoice Processing Agent | run_de56f78b | Neutral | Missing discount value in the extracted output. | Support Ticket | May 24, 06:41 PM | |||
| fb_8f21a6fe-5 | Invoice Processing Agent | run_a73b9d2 | Positive | Extracted all invoice fields correctly and matched PO. | End User (In-App) | May 25, 10:24 AM | |||
| fb_3cfd14b9-6 | HR Policy Assistant | run_bc12e34f | Negative | Response was inaccurate about parental leave policy. | End User (In-App) | May 25, 09:18 AM | |||
| fb_7e9aef21-7 | Claims Processing Agent | run_cd45167a | Positive | Quick response and correct claim status update. | Agent Rating | May 25, 08:55 AM | |||
| fb_1d9e2b77-8 | Invoice Processing Agent | run_de56f78b | Neutral | Missing discount value in the extracted output. | Support Ticket | May 24, 06:41 PM | |||
| fb_8f21a6fe-9 | Invoice Processing Agent | run_a73b9d2 | Positive | Extracted all invoice fields correctly and matched PO. | End User (In-App) | May 25, 10:24 AM | |||
| fb_3cfd14b9-10 | HR Policy Assistant | run_bc12e34f | Negative | Response was inaccurate about parental leave policy. | End User (In-App) | May 25, 09:18 AM |
Showing 1 to 10 of 120 records
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